Policies & Conditions

How Do I Place An Order?

We want you to feel as secure buying through Icandecor.com or destinypremium.com as possible, therefore we offer a few different ways to place an order:

Order online – When you place an order through our website you will find it safe, easy, and fast. You can make changes and review what you have entered nearly every step of the way. Available 24 hours a day.

Call us – Our sales and service team is ready to place your order over the phone. You can reach us at  Korea +82 10 8425 7888 or Thailand +66 81-7756335, Mon-Fri 8-9, Sat & Sun 9-6 EST.

Order Confirmation

After your order is completed, you will automatically be sent an “Order Confirmation” email to the email address you entered during checkout. The subject line will say “Order Confirmation from Icandecor.com” and will contain your order number. This email is your receipt – so don’t delete it! We encourage you to review the order and advise us of any spelling or numerical mistakes so that we can quickly make any necessary changes.

If you do not receive an “Order Confirmation” email from us within 24 hours of placing your order, you may easily and conveniently print a receipt for the order via My Account. For instructions on how to review your completed order and print a receipt

How Will My Order Ship?
We will ship your order using the fastest, safest, and most reliable method possible. Therefore, we have established strong relationships with some of the best delivery companies nationwide. Every product on our site has been carefully selected to ship by a particular shipping method in order to provide you with an optimal delivery experience. When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment. You can also track your packages via My Account.
What is your return policy?

If your item arrived damaged or defective, we are happy to arrange for a prompt replacement. Please note that damages and defects must be reported within 7 days of delivery. Click here for information and instructions on how to proceed.

Return Eligibility

Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way). The few exceptions that cannot be returned include:

  • Clearance Items
  • Gift Certificates
  • Personalized Items
  • Items Marked “Non-Returnable” (clearly indicated on the sale page before placing your order)

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